Returns & Refund
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Are you not in love with your item? We offer a Money-Back guarantee within 30 days after purchase. You email us at [email protected] and we will send you a return label.
If the item was damaged or is defective, you can contact us for a full refund, and instead of returning items, you can keep them. Why? Returns run counter to our emphasis on sustainability as every return has a carbon footprint.
To be eligible for a full refund, please send us a picture of the item to [email protected]
After that, you can either keep the item, or you might want to donate it.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
All orders can be cancelled until 3 hours of having placed them. If your order has been paid and you need to change or cancel it, you must contact us. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our number 1 priority. We want you to shop with confidence. That’s why we proudly offer absolute satisfaction guarantees that ensure you’ll receive your item on time and as described.
Our highest priority is to make you happy, so everyone who shops receives the following guarantees:
- full refund if you don’t receive your order;
- full refund if your order does not arrive within 30 days;
- full or partial refund if the item is damaged;
Full refunds are not available under the following circumstances:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address);
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
You can submit refund requests by writing to us. If your refund is approved, a refund credit will automatically be applied to your credit card or original method of payment, within 14 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund within 14 business days, please contact us.
We are not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our tracking. If you have any further questions on how to do this please reach out to our customer support team.